Refund policy

Return/Exchange Policy

This policy applies to online orders placed at hallowedrose.com only. In-store purchases made at Rae of Hope are subject to separate store policies.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hallowedrosellc@gmail.com. Items sent back without first requesting a return will not be accepted.

Return Terms

• Returns accepted within 7 days of delivery
• Customer provides return shipping
• 30% restocking fee applies to returns without a valid reason (e.g., change of mind)
• Wrong size orders may be exchanged on approved returns
• No returns on final sale items

Exceptions / Non-Returnable Items The following items cannot be returned: perishable goods, custom or made-to-order products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on preorders, custom/made-to-order items, sale items, or gift cards.

Exchanges The fastest way to get what you want is to return your item and, once the return is accepted, place a new order. Exchanges are not subject to the restocking fee.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at hallowedrosellc@gmail.com.